Partner Relationship Manager

BtoBet, a leading iGaming technology and platform provider, is seeking to recruit a Customer Relationship Manager to join its ranks on a full-time basis. The role description entails thru understanding of the company’s business model (technical and financial) to secure quality in the management of the clients and partners.

As a Partner Relationship Manager in Btobet, you should be an excellent communicator, able to work with technical and finance teams and build bond with customers. We also expect you to be a strategic thinker with an analytical mind and strong problem-solving skills.

Ultimately, you’ll maintain strong relationships and keep our partners satisfied and engaged with our products and services in the long-run.

Responsibilities:

  • Understand customer needs and develop plans to address them
  • Identify key staff in client companies to cultivate profitable relationships
  • Act as a primary point of reference and business consultant for assigned partners through email, phone, online presentations and in-person meetings
  • Communicate with partners and clients at a senior level to resolve issues and inquiries
  • Adhere to the highest professional standards while managing partners’ accounts
  • Collaborate with the Sales team to onboard and integrate new partners, develop existing relationships
  • Manage projects within client relationships, carry out client goals while meeting company goals
  • Promote high-quality sales, supply and customer service processes
  • Monitor and analyze customer’s usage of our product
  • Collect and analyze data to learn more about partners’ behavior
  • Forecasts and tracks client account metrics
  • Gain solid knowledge of competitors

Requirements:

  • Experience as a Client/Partner Relationship Manager
  • Knowledge of customer relationship management (CRM) practices
  • Experience in sales or customer service is preferred
  • Experience in iGaming or IT is a plus
  • Problem-solving attitude
  • Excellent communication skills
  • Attitude for fostering positive relationships
  • Teamwork and leadership skills
  • Customer-oriented mindset
  • BSc/BA in Business Administration or similar field
  • Proficient in English and Spanish is mandatory

Job Type: Full-time

If you think that you fit the role requirements we’d like to meet you.

Only short listed candidates will be contacted!